Account and documents
How do I verify a quotation or invoice?
Scan the QR code on the PDF or enter the verification code on the Verify a document page. The page shows whether the document is current without exposing customer details.
Delivery
How much is delivery?
Delivery is quoted separately based on your location and the size of the order. Choose “Request Delivery Quote” at checkout and we will reply with a figure.
General
Is this website showing real prices?
Not yet. While the DEMO banner is visible, all products, prices and exchange rates are sample data for design review. AQUAEE confirms real values before going live.
Ordering
Can I order a custom size online?
Yes. Liners, tarpaulins, curtains and covers have configurators that calculate the price on our server. Irregular shapes and very large sizes go to the quote basket for engineering review.
Payment
How can I pay?
By bank transfer using the details on your invoice. Online payment through Paynow is available once AQUAEE enables it. A demo payment option is shown only in demo mode.
Pricing and currency
Which currencies can I use?
You can view prices in USD, ZWG, ZAR, EUR and MZN. Prices are held in USD and converted at the exchange rate recorded on your order, so your total does not change after you order.
Services
Do you offer installation and training?
Yes, through our Engineering & Academy division. See the Services page and send a request with your site details.
Technical
Is the online liner size exact?
It is a preliminary estimate based on the dimensions you enter. AQUAEE confirms the final cut size before production.